XNUMX Cancellation for consumers
Private individuals have the right to return the unopened and unused product within 14 days after purchase. This period starts when you receive the goods. For B2B (Business customers) no right of withdrawal applies.
It is mandatory to first report your wish to return within 14 days after purchase and wait for our answer. You can register your return via our contact form on the contact page or by sending an e-mail to info@dakshampoo-shop.nl.
The address for returning products varies per product. Some products are shipped from abroad. Always consult our customer service first.
Roof shampoo
Great Forecourt 293a
8041 BL Zwolle
Buyer is responsible for all shipping costs of returned products. Please see our Terms and Conditions for further information.
XNUMX Cancellation for the business customer [B2B]
For B2B (Business customers) there is no right of withdrawal. It is not permitted to unilaterally refuse ordered products and have them returned. All costs incurred will be passed on.
The absence of a right of withdrawal in B2B (Business-to-Business) transactions is due to the nature of these transactions and the assumed knowledge and professionalism of the parties involved. Here are some important reasons why the right of withdrawal does not apply to business customers:
- Professional Purchasing Decisions: Business customers are considered to have more knowledge and experience when making purchases and entering into contracts. They often have more resources and expertise to make informed decisions.
- Contractual Freedom: B2B transactions are seen as contracts between equal parties. It is assumed that companies are better able to negotiate terms and agreements with each other without the need for additional protection through the right of withdrawal.
- Economic Damage and EfficiencyFor large corporate orders, cancellations can cause significant economic damage and inefficiency for the seller. Excluding the right of cancellation helps mitigate these risks.
- Legal Regulations and Regulations: Consumer protection laws are specifically designed to protect the weaker party in a transaction, usually the consumer. Businesses do not need such protections, as they are often better able to protect their own interests.
- Practical Considerations: Allowing a right of withdrawal for businesses would lead to more complex administrative processes and higher costs for businesses. By excluding the right of withdrawal, the administrative burden remains limited.
This means that business customers must be careful when making purchases and entering into contracts, as they have less legal protection than consumers.
Business customer? Please note! You cannot automatically return products. Business customers do not have a right of withdrawal. Always consider your order and quantities professionally and carefully!
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